mae45 Help Centre Answers, Not Runarounds

Check caps lock and clear the autofill suggestion, then type the password by hand. If it still fails, use the reset on the login page and take the code sent to your registered number. Three or more failed tries can lock an account for a short while, and live chat can lift that lock once you pass a quick check.

No. One account per person, matched to one national ID. Duplicate accounts are frozen and any bonus taken on them is removed, which also affects the original account. If you suspect a family member opened a second one by mistake, tell live chat before you withdraw so it can be closed cleanly.

You will be asked for one photo ID: National ID Card, passport or driving licence. Documents are reviewed in about 2 hours, and verification is required once, before your first withdrawal. Upload early rather than on the night you want the money out, because nothing moves until the check clears.

RM10 is the floor, and it lands in about 5 minutes through Touch ’n Go eWallet, DuitNow, FPX Online Banking or bank transfer. The balance does not always update by itself, so pull to refresh once. Anything above RM10 clears on the same schedule, so a small first deposit costs you nothing but a few minutes.

RM60 is the minimum withdrawal and RM15,500 is the most you can take out in a single day. A normal request reaches your e-wallet in about 15 minutes. The very first one can take up to 6 hours, because it goes through the identity review at the same time.

Give it 5 minutes and refresh before doing anything else. If it is still missing, open live chat with the bank reference, the amount and the time you sent it. Never send the same deposit twice; a duplicate usually lands and then has to be reversed, which takes far longer than the original transfer.

Your first deposit gets a 180% top-up, capped at RM400, on a minimum of RM10. Deposit and bonus together must be wagered 25 times before any of it can be withdrawn, and the clock runs for 7 days from the day you claim. Not every game counts the same towards that total, so check the table before you settle in.

The bonus and anything won with it is removed, and your own remaining deposit stays in the account. That is the standard outcome, not a penalty. If you want to keep the choice open, deposit without ticking the bonus box, then take a reload later when you have time to play it through.

They run on different schedules. The reload adds 22% on later deposits, the daily cashback returns 1.5% of what you turn over, and the referral pays RM80 when someone you invited registers and plays. Only one deposit-style bonus is active at a time, so claim in the order you will genuinely use.

Any Android phone on version 10.0 or newer. The file is 45 MB, so leave a little free space and stay on a stable connection while it downloads. Version 2.8.16 was last updated on 10 November 2026 and installs over the previous build without wiping your saved login.

Download it from the mae45 App page only. Android will warn you about installing from an unknown source, which is normal for any app outside the Play Store. Skip mirror sites and forwarded files, and confirm the version on the install screen reads 2.8.16 before you continue.

Live dealer tables are the heavy part; slots and crash rounds are far lighter. On a phone plan, drop the stream quality in the table settings and keep long sessions on Wi-Fi. Switching to the browser saves nothing by itself, since it loads the same game files.

Message live chat, open 24/7, and ask for a deposit cap, a cool-off or a longer closure. A cap applies before your next deposit, so it cannot be undone mid-session. You can raise it later, but not on the same day you set it.

Start with live chat and have your transaction reference ready; most payment issues are settled in the first reply. For closures, verification questions or a complaint, the responsible gaming page sets out the process. Keep your ID documents handy so a reviewer can finish in one pass.