mae45 Privacy Policy What We Hold and Why

An mae45 account only works if we can confirm who you are and where your money came from. That means we hold some personal records, and it means we owe you a clear description of them. Nothing below is a marketing promise. It is a straight account of what our system stores, who inside the company can open it, and what happens to it when you leave.

What mae45 Records When You Open an Account

Registration asks for a short list. We need your full name as printed on your identity document, your date of birth, your mobile number, your state and address, and a username and password that you choose yourself. We will never ask for your password through live chat, and no legitimate mae45 agent will ever request it.

Before your first withdrawal we run a verification check. You send one document from a fixed list: National ID Card (NID), passport, or driving licence. The review usually takes about 2 hours. Verification is required before your first withdrawal, not before your first deposit, so you can still explore the games on the day you sign up.

What we deliberately do not store

• Banking passwords. Your online banking login stays with your bank. mae45 never receives it.
• Full wallet credentials. Touch ’n Go eWallet keeps your PIN and balance on its own side.
• Card numbers. No card number is written to your mae45 profile, even when a transfer is funded by card elsewhere.
• Contacts or photos. The mae45 app does not request access to your phone book or gallery.

Why Payment Details Stay With the Wallet Provider

Deposits at mae45 move through Touch ’n Go eWallet, DuitNow, FPX Online Banking or a direct bank transfer. Each of those channels holds your payment credentials on its own infrastructure. What reaches us is narrow: a transaction reference, the amount in RM, the time, and the wallet or bank that sent it.

That split is why a deposit normally lands in your balance within 5 minutes, and a withdrawal clears in about 15 minutes once review is done. When a payment is held, the cause is almost always a name mismatch between the wallet account and your mae45 account. A first withdrawal also includes identity review, which can take up to 6 hours.

How Long Each Record Stays With Us

Malaysian financial record rules set the floor. Our own risk and dispute handling set the practical ceiling. The table below shows what applies to each type of record.

When a period ends we either delete the record or strip the identifying parts and keep the transaction value alone for accounting. Deleting a record early is not always possible, because a payout made today may be queried months from now.

Who Else Sees Your Information

mae45 does not sell personal data, and no third party buys a player list from us. Internal access is limited to the teams that need it: verification, payments, risk, and the support agents answering live chat. Each access is logged against a staff account.

Game rounds are delivered by providers such as Evolution, Ezugi, CQ9, FA Chai, Sexy Gaming and Red Tiger. Those studios receive a session token and the bet value, not your identity document. Payment partners receive only the amount and reference. A regulator or a valid legal request may require more, and where we are allowed to, we tell you about it through live chat.

Cookies, Device Logs and Session Data

The site runs on a small set of functional cookies. One keeps you signed in between pages, one remembers your language and display choice, and one guards your session against cross-site forgery. There are no advertising trackers on the login or deposit pages, and we do not follow you around other websites.

Clearing cookies signs you out and resets saved preferences. It does not close your mae45 account, remove your balance, or delete your game history.

What You Can Ask Us to Change

• A copy of your records. You can request what we hold on your account and why.
• A correction. A misspelt name or an old address can be fixed after a fresh document check.
• Closing the account. We stop marketing immediately and freeze the profile from play.
• Marketing opt-out. You keep every bonus already credited and still get service messages.
• Deletion after retention. Once the record period ends, the identifying parts are removed.

Send a request through 24/7 Live Chat, which is the channel we use for everything else on this site. We may ask a security question or a fresh document before acting, because a data request is also a good moment for someone else to try their luck with your account.

Keeping Your Account Secure on Mobile

The mae45 app is version 2.8.16, is 45 MB, and runs on Android 10.0 and above. It is free to install. A sign-in from a device we have not seen before asks for a one-time code sent to your registered number.

Put a PIN on the phone itself, sign out before handing it to someone else, and never pass a one-time code to a caller claiming to be from support. Our agents do not ask for it. If a code arrives when you are not logging in, tell live chat straight away and we will lock the session.

Quick Answers on Data Requests

Can I play without sending my identity card?

You can register, deposit and play before verification is complete. The document is needed before your first withdrawal, so most players send it early rather than at the end of a good session.

Does mae45 keep my wallet or bank number?

No. The wallet or bank holds those details. We store a reference, the RM amount, the timestamp and the channel name, which is enough to match a payment without keeping the credential.

What happens to my data if I close my account?

Records tied to money movement stay for the period the financial rules require. Login logs and preferences are removed once the account is closed and any open dispute has been settled.

Can I stop promotions and still keep playing?

Yes. Opting out of marketing changes nothing about your balance, the bonuses already credited to you, or your access to live chat and the help centre.

Who do I contact with a privacy question?

Live chat, any hour of the day. Ask for the privacy request queue and the agent will log it against your account. The help centre also carries a written walkthrough of the same steps.