mae45 Terms & Conditions
Everything below applies from the moment you hold an account here: how you register, how your money moves, what we count as fair play, and how a payout gets approved. Same rules on the website and in the app.
What You Agree to When You Sign Up
Creating a mae45 account means you accept this page, together with the rules of whatever game you open. Read it before your first deposit. If a clause reads like legal shorthand, ask live chat and we will explain the same point in ordinary words.
Registration includes a box confirming that you have read these terms. Placing a bet after that point counts as continued acceptance, including for any later version of this page that we publish here.
Who Can Hold a mae45 Account
You must be 18 or older, allowed to gamble under the law that applies where you are, and playing with your own money. Accounts are personal: the name on your mae45 profile has to match your bank account, your e-wallet and your identity documents.
You also need:
- A Malaysian mobile number you control, used for login verification.
- A bank account or e-wallet in your own name for deposits and payouts.
- A National ID Card (NID), passport or driving licence ready for verification.
Staff, suppliers and anyone involved in running mae45 may not hold a player account. Accounts opened by someone under 18 are closed as soon as they are identified.
One Player, One Account, One Password
Only one mae45 account is allowed per person, per household, per phone number and per payment method. Find a second profile and we close the duplicate and strip any bonus attached to it. Winnings on that account stay frozen while we check whether the pair was used to abuse a promotion.
Keep your password to yourself. Anyone who logs in with your details is treated as you, so a screen share or a friend's phone is a bad idea. Tell live chat the moment you suspect someone else has your login and we will lock the account while we sort it out.
Deposits, Bonus Credit and the 25× Playthrough
The minimum deposit is RM10. Touch ’n Go eWallet, DuitNow, FPX Online Banking and Bank Transfer usually credit your balance within 5 minutes. A deposit only counts once it reaches us from an account in your own name.
The first deposit bonus gives 180% up to RM400. That bonus money is not yours to withdraw right away: it carries a 25× playthrough, so the bonus has to be played through twenty-five times before winnings built on it can leave the account. Reload offers at 22%, daily cashback at 1.5% and the RM80 referral bonus follow the same idea.
Bonus credit sits apart from your cash balance. Withdraw before finishing the playthrough and expect the bonus plus its winnings to be removed, while your own money stays yours. Each offer page lists its own end date and eligible games; where an offer and this page disagree, the offer's specific terms win.
The numbers players ask about most
| Item | What applies |
|---|---|
| Minimum deposit | RM10 |
| Minimum withdrawal | RM60 |
| Maximum daily withdrawal | RM15,500 |
| Welcome bonus playthrough | 25× before bonus-linked winnings can be withdrawn |
| Daily cashback | 1.5% |
| Referral bonus | RM80 per qualified friend |
| Deposit credited | Within 5 minutes |
| Standard payout time | Within 15 minutes once approved |
Getting Paid: Verification, Limits and Timelines
Payouts go back to the method you deposited from, in your own name. We cannot pay a friend's account, a company account or a third party, even with written permission. KYC is required before your first withdrawal and occasionally afterwards.
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Request the payout
Open the cashier, choose withdrawal and enter at least RM60. Check that the bank account or e-wallet details match your mae45 profile.
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Send your documents
Upload a National ID Card (NID), passport or driving licence. Clear photos with all four corners visible save everyone a round trip.
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Clear the review
Most KYC checks finish within 2 hours. A first withdrawal can take up to 6 hours while the account and payment history are looked at.
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Receive the money
Approved payouts normally land within 15 minutes. The daily ceiling is RM15,500 unless your VIP tier lifts it.
If your documents show a different name from your mae45 profile, the payout is held until the difference is explained. Repeated mismatches can end with the account being closed. Withdrawal limits reset at midnight, Malaysia time.
Play Fair: What Costs You an Account
We would rather the odds were the only thing working against you. The behaviour below is treated as a breach of these terms:
- Bonus abuse — several accounts, shared devices or matched bets used to farm promotions.
- Automated play — bots, scripts or emulators placing bets or spinning on your behalf.
- Syndicate betting and chip dumping between accounts to shift money or bonus credit.
- Match fixing, or bets on events you can influence or have inside knowledge of.
- Exploiting an error in pricing or software instead of reporting it to support.
When we find any of this, we may void the affected bets, remove bonus credit, suspend the account, or close it and return the remaining cash balance. Serious cases go to the relevant authorities, along with the records we are required to keep.
Game Rules That Sit on Top of These Terms
There are 1,400 games on mae45 from Evolution, Ezugi, CQ9, FA Chai, Sexy Gaming and Red Tiger. Each title carries its own rules, bet limits and published RTP, and those rules decide the outcome of a round. Nothing on this page overrides them.
If your connection drops mid-round, the result stands as recorded on our servers. Where a genuine technical fault voids a round, the stake returns to your balance and no winnings are paid on that round.
When These Terms Change
Payment partners, game providers and local requirements all move, so this page is updated from time to time. Material changes are announced on the site and inside your account before they take effect. Keep playing after that date and the new version applies to you.
If you cannot accept an update, stop playing and withdraw your balance under the rules above. We keep earlier versions on file, and live chat can point you to the exact section that changed.
Closing Your Account or Taking a Break
Ask live chat to close your mae45 account at any time, or use the cooling-off and self-exclusion options on our Responsible Gaming page. Settle or forfeit any open bonus first, because unfinished playthrough can block the payout.
We may also close an account ourselves where these terms are broken, verification fails, or the law requires it. After a closure you are welcome to ask about reopening, though we are not obliged to agree.
Where Players Usually Get Stuck
Five questions cover most of the support tickets we see about the terms. If yours is not here, the help centre and 24/7 live chat are the faster route.
Can I hold more than one mae45 account?
No. One person, one account, one set of payment details. If you have forgotten that you registered before, tell live chat rather than opening a second profile, because duplicates are closed and their bonuses removed.
Why does my first payout take longer than fifteen minutes?
Verification. KYC is required before your first withdrawal and the review can take up to 6 hours. Once that is done, later payouts usually clear within 15 minutes.
What happens to my bonus if I withdraw early?
Any bonus credit and winnings still tied to the 25× playthrough are removed. Your own cash balance stays yours and can be withdrawn under the normal limits.
Do the app and the website run on the same terms?
Yes. App version 2.8.16 and the website share one account and one rule set, including deposit limits, wagering and verification. Nothing loosens because you are on mobile.
Who do I speak to if I disagree with a decision?
Start with 24/7 live chat, then the help centre. Ask for the specific clause behind the decision so you can respond to it properly, and keep your reference number handy.
This page, plus the rules of the games you play, is the whole agreement between you and mae45. Ready to play under it? Create your account, or head back to the mae45 home page to look around first.